Payment is due prior to the date of service. If you're on a monthly plan, your card will be charged on the 5th of every month. If you're on a weekly plan, your card will be charged every Saturday.

If there is any change, we will notify you at least 7 days in advance.

Pricing is based on an average 3,000 square feet yard. If your yard is larger, we will discuss additional pricing during our first visit.

Yes, you may terminate service at any time in writing.

However, any unpaid balances must be settled upon notification of service termination.

You are responsible for maintaining safe access to your yard. If there are issues (locked gate, obstacles), we may not be able to clean and you'll still be charged for that visit.

Yes, pets should remain indoors while services are performed for everyone’s safety and comfort.

In case of unsafe or inclement weather (e.g., severe storms, extreme cold, lightning), we will contact you to reschedule. No refunds are offered for missed services, but we’ll work to arrange another day for your cleaning.

Your service will be scheduled at least 24 hours in advance. You will also receive a courtesy text on the day of service prior to our arrival.

Please notify us at least 7 days in advance of your bill’s due date if you wish to pause the service during that time to avoid unnecessary charges.

Yes, you can cancel a service visit if Number 2 Creww LLC is notified within 48 hours of the scheduled service. Otherwise, you will be charged for the scheduled service.

If we notice anything concerning in your pet’s waste (like worms, blood, or diarrhea), we will immediately notify you using your preferred contact method.

Waste will be disposed of in your property’s trash bins unless other arrangements have been made.

No. The DIY poop bucket is a haul off service. No additonal fees apply.

We take extra care to properly secure gates after every visit, and we will take a picture to confirm the gate is locked when our technician exits your property.